Growing markets India and China continue to steal the outsourcing headlines, but the Philippines is quietly becoming an outsourcing hotspot. Industry experts expect the Philippine outsourcing market to grow strongly over the next five years. Business Processing Association of the Philippines chief Alfredo Ayala says the country is currently No. 2 in the world behind India, with 600,000 outsourced workers.
The end of the year is a time for assessment, and that goes for outsourcing, too. While it's easy to point fingers at service providers for problems that have arisen over the past twelve months, customers play a significant role in the success or failure of any outsourcing deal.
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