A Dublin-based financial outsourcing company has announced that it is adding 150 jobs to its Irish operation over the next three years. The new positions at Arvato, 30 of which are already open, include IT, consulting, finance and accounting, project management and customer service.
WHEN Ford’s River Rouge Plant was completed in 1928 it boasted everything it needed to turn raw materials into finished cars: 100,000 workers, 16m square feet of factory floor, 100 miles of railway track and its own docks and furnaces. Today it is still Ford’s largest plant, but only a shadow of its former glory. […]
International companies are still looking to India, Egypt and Jordan to oursource their call centres as Dubai’s comparatively high telecom and labour costs make the emirate less competitive, industry insiders at the Middle East Call Centre exhibition said yesterday.
With fast changing industry dynamics, the country’s BPO sector is expected to see a consolidation wave in the coming months, says global research group Gartner.
The end of the year is a time for assessment, and that goes for outsourcing, too. While it’s easy to point fingers at service providers for problems that have arisen over the past twelve months, customers play a significant role in the success or failure of any outsourcing deal.
MANILA, Philippines—Labor Secretary Rosalinda Baldoz on Wednesday said that “outsourcing is already with us,” defending her decision to allow Philippine Airlines (PAL) to spin off three noncore services that will result in the layoff of 2,600 workers. Citing a global trend, Baldoz pointed out at a public hearing called by the House committee on labor and employment that outsourcing already an accepted business practice even in the United States.
Slated to grow fast in the coming years, the Indian BPO industry is experiencing rapid changes, in terms of more value-added services and spreading to semi-urban areas to tap fresh talent pools and better cost arbitrage, writes Pradeesh Chandran
In a recent UK case, BSkyB was awarded a £200 million interim damages payout against its outsourcing vendor as a result of a failed outsourcing projects. This case has refocused attention on what can happen when outsourcing arrangements do not go according to plan.
When Jeff O’Hare came to Cendant in April 2003, he was given a mandate: Fix a major outsourcing relationship that had become ugly just one and a half years into a 10-year contract. Cendant’s CIO recognized that O’Hare’s specific turnaround experience in two different organizations would do wonders in getting the relationship back on track.
New Zealand may have 30,000 chartered accountants, but a large number of accountancy firms are outsourcing their work to India.