Recently I was archiving some files on my computer and found the results of prior marketing express-research of accounting services market that was made about 2 years ago. I’ve decided to check out web links and refresh links to websites of competitors. Funny. About 2/3 links are broken or not working. Not just don’t work, […]
In a recent UK case, BSkyB was awarded a £200 million interim damages payout against its outsourcing vendor as a result of a failed outsourcing projects. This case has refocused attention on what can happen when outsourcing arrangements do not go according to plan.
The year 2009 witnessed significant onshore FTE ramp-ups (especially in US) implying the growth of an onshore-nearshore-offshore delivery mix. However, the maximum growth from an offshore / nearshore standpoint took place in India (both tier 1 and tier 2 locations) and S.E. Asia. It is interesting to note that captives continued to be key M&A targets for suppliers.
When Jeff O’Hare came to Cendant in April 2003, he was given a mandate: Fix a major outsourcing relationship that had become ugly just one and a half years into a 10-year contract. Cendant’s CIO recognized that O’Hare’s specific turnaround experience in two different organizations would do wonders in getting the relationship back on track.