International companies are still looking to India, Egypt and Jordan to oursource their call centres as Dubai’s comparatively high telecom and labour costs make the emirate less competitive, industry insiders at the Middle East Call Centre exhibition said yesterday.
In a recent UK case, BSkyB was awarded a £200 million interim damages payout against its outsourcing vendor as a result of a failed outsourcing projects. This case has refocused attention on what can happen when outsourcing arrangements do not go according to plan.
When is the right time to outsource? When should you stay in house? It’s such a taboo subject and gets such a bad rap that it’s almost not even worth defending. You might be better off defending socialism at a “Tea Party” rally. Okay perhaps that’s overdoing it. It’s not that bad.
Ten tips from outsourcing experts and practitioners on how to save money on external consultants with do-it-yourself outsourcing.
You may not have signed a contract with your third-party IT services provider solely to cut costs. Maybe you were seeking specific skills or farming out non-core work to focus on strategic initiatives, or looking for a back door into an emerging economy.
A lot has been said on the topic of outsourcing work to others. There are the operational issues, the client management challenges, the trust and rapport factors, and so on.
When it comes to the outsourcing process, going it alone is one way to cut costs. But working with an experienced outsourcing advisor may save you money during the procurement process and down the road.